Lifetime Rating: 5.87 / 10
10/1/05 1:44 PM
Order placed for a Kata MC-60 Camera Case on 3/29/05. Even though the website showed it as an in-stock item, I didn’t receive the shipment in a timely manner. When I didn’t receive a shipment notice by email, I called them. The guy was very polite, and said I should have the item in about a week. On 4/15/05 I got an email saying that the item had shipped and I should receive it in about 1.5 weeks. Odd considering it was an “in-stock” item that it took a month to get it. When I did get it, it appeared to be something of a “factory second”, and was missing some of the accessories. Instead of dealing with the retailer, I complained directly to the manufacturer, Kata, and they shipped me a new version of the bag from their headquarters in Israel. High marks for Kata, not for Video Direct.
4/14/05 12:09 PM
Video Direct’s Inventory said “In Stock” so I ordered a Canon EOS Digital Rebel XT on 3/18/05. As of today (4/14/05) I was still waiting.
They’re always courteous on the phone.
I called every week to check my status, when I called the third week, “Bob” said someone had cancelled my order that very day, which was untrue.
Two weeks later they say I’m “getting the first one which comes in, and the XT’s are still on backorder from Canon”.
I cancelled the order today.
4/6/05 8:55 PM
Misled me about product inventory. Said it (Canon EOS Digital Rebel XT) was in stock. Then ordered from site and confirmation email said i should call the phone number listed if i “really” need it urgently. so i did. busy. for hours. finally got someone and they said it was indeed in stock and should arrive in 7-10 days. sounds great…
1 week later, nothing. no tracking number in email, no update, nothing. so i call number again. now they tell me they don’t have it right there but they have it in a “satellite warehouse” and will have it in a couple days at which point they’ll ship it–7-10 days. I wait a couple days, then call back. This time they say they flat-out don’t have it in stock. At this point i cancelled the order.
The next week they called back a couple times harassing me about having cancelled.
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