Lifetime Rating: 4.98 / 10
3/26/07 11:08 PM
I ordered a Samsung LN-S3251D on March 8 and my charge card was charged the next day.
I e-mailed 3/17 (Sat) and heard from Toi on 3/19 that my product would be received 3/26 - 28.
Interesting, since I would have expected to receive a tracking number well before delivery.
Today, 3/26, I get a form e-mail from Customer Service saying it will be another couple weeks!
So I figure its time to check them out better and find the comments on ResellerRatings.com. I think the positive posts are probably posted by insiders.
So, I send an e-mail to them that I need a tracking number by end of day Wednesday 3/28 or I will contact Amex and reverse the charges.
Time to gird my loins. I’ve started to compile a list of places to complain when I cancel the order. It would be nice for a poster to put up all the complaint sites in a single post.
3/23/07 2:22 PM
I did purchase a samsung tv back in Dec of 06 and had had to wait a little longer than expected for delivery but it was done satisfactorily. I recently had a minor problem with the tv and call TV Authority and they were very helpful with my inquiry and I was satisfied with thier response. I would consider buying there again
3/19/07 10:34 AM
Two weeks with no communication and did not hear from them until I said I was filling a complaint with the BBB. Never shipped product or let me know there was a hold up. Ended up cancelling my order because they couldn’t tell me when they could get it out.
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