Six-Month Rating: 3.19 / 10
2/16/07 6:10 PM
I tried to return a product to them because it did not fit like I assumed it would from looking through their details and using their web page tools. But, because their service department delayed responding to me for over a month it went outside of their 30 day return policy and told me tough luck and to get ahold of the manufacturer. Buyer beware.
2/16/07 4:30 PM
I ordered a Panasonic RX-D29 CD/MP3 Boombox. I had email confirmation almost immediately after I completed the transaction. I had a question to customer service and it was answered the next day. I received the radio 2 days after order and it was mint condition and nicely packaged for shipment. This is the 2nd item I have purchased from Etronics and have no complaints at all. I will use them again for any future electronic needs. I used PayPal as my method of payment.
1/31/07 5:34 PM
I placed an order for two lcd televisions on the 16th of December and was told they were in stock and ready to ship. After 3 days I called to make sure the items were going to make it by Christmas and they had not shipped yet so I canceled the order but Jonathan said that he would ship it 2nd day air so I waited. After two days I called back and still had not shipped. Johnathan said he would ship it next day air not to worry. The next day when I called the rep told me that it would not make it by Christmas because the item had not shipped yet but that I should print out a picture and give to my kids for Christmas!! I cancelled the order after verifying that it had not shipped yet. Two days after Christmas the tvs show up at my house so I refuse delivery because I had already cancelled the order and found the TVS cheaper at COSTCO. The items were still billed to my credit card on the 16th even though they did not ship until the 26th. After a week I called about the charge on my credit card and was told that it would be taken care of. On the 25th of JANUARY the charge was still there and Johnathan the sales rep was saying that DHL never sent them back. I called DHL and got the tracking number where they were delivered back to etronics on the 29 of December and that J Shirley signed for the return. So the whole thing was a scam and I still have not recieved my money they have had my money for a month. When I called back to talk to a supervisor like Reggie Singleton or Leo Landau I was put on hold 3 different times and then disconnected. If you read the reviews of this company that is a common theme with them. They get your money and hold to draw the interest. It is sad that they can stay in business.
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