Lifetime Rating: 4.36 / 10
3/27/07 11:06 PM
I have ordered online from Dell for past two years. I found their shipping to be fast and priced very reasonably. Often shipping is even free for customers if Dell is running a special. I have ordered a complete desktop computer system and received it in 3 days from Dell which I felt was exceptional. I have always liked the quality of Dell’s products and their 30″ ultrasharp flatscreen monitor was absolutely superb. I only returned one item I ordered from Dell out of more than 30 Orders I placed in past two years.My return was for a graphics card that I never opened or used because I saw on the carton label that it was not compatible with my PC. I sent it back for free with Dell and it was credited to my account although it did take 6 weeks to be credited. Other than that one minor hassle with the time to receive a credit I have truly found Dell to be very good overall and also reasonably priced.
3/21/07 10:13 PM
I don’t want to be emotional on the reviews, so peacefully speaking, Dell’s service sucks. I Ordered a digital camera on March 17th. The confirmation email gave an estimated shipping date of March 20th. I was sort of anxious to get the camera, so I check the order again on March 21st. Guess what? The estimated shipping date has been changed to April 10th, and Dell doesn’t even have the courtesy to send me an email about it! One thing I don’t understand about Dell is, why do them confirm an order if they don’t have the product in stock? Anyway, I canceled the order. I don’t mind to practice my patience but I don’t like to do business with people who are rude and do not keep their promises. I have shopped at Dell for a few times and this time is the worst. I’m considering to make it the last.
Advice to first-time shoppers on Dell: If you just want to get good deals and don’t care about shopping experience, Dell is a good place to come over once a while. But if you do care about shopping experience, I sincerely suggest you to read the frustrating stories posted here and think about it twice. Don’t get your mood ruined by potentially bad service. There are better options.
3/8/07 11:00 PM
I ordered a refurbished XPS M1210 from Dell. The price was great, about $500 less than retail. The shipping was free 3-5 day UPS ground, I got it in 3 days. When I opened the box, there was 2 AC adapters inside, a 65 watt and a 90 watt. After trying dell support… which was taking too long, I figured out that one of them was incorrect. If I hadn’t taken the time myself, I might have accidentally ruined my new laptop. I’m happy overall, but Dell still has some work to do.
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