Lifetime Rating: 3.94 / 10
3/16/07 6:15 PM
Be careful with refurbished items from eCost.com.
I purchased a refurbished GO Tomtom300 GPS from ecost.com. The original product in new condition comes with maps of both the USA and Canada.
The product registration card that arrives with the product shows “TOM TOM 300 - USA & CANADA”. The refurbished product did not have maps of Canada included with the product. I drive into Canada every day so this is useless to me without
maps of Canada. The CD that was included was for the wrong model (Tomtom 700).
eCost.com is refusing to exchange this item even though I’d be willing to pay the difference to buy a GPS with both Canada/USA maps. Their attitude is very callous.
Customer service told me I should have reviewed their return policy in the help
section of their website. They told me:
1) that refurbished items are not guaranteed to include any items that are included with the original product.
2) that I should have reviewed their return policy which they say indicates that all refurbished items are considered ALL SALES FINAL.
I’ve checked their website thoroughly and have been unable to find either of these statements. Only one reference to “refurbished” in all their help pages which states that those items are “constrained” for sales. When then run out, they run out of those items.
So every customer is expected to sift through the support area of their website, which has many broken links, looking for their their website policy on refurbished items? That’s simply ridiculous.
Customer service was completely unhelpful.
2/21/07 8:29 AM
Super fast shipping! I ordered the Thermaltake Kandalf computer case on 2/19/2007. They shipped on the same day using DHL and I received it on 2/20/2007.
2/11/07 11:07 AM
Horrible, horrible company and service.
I purchased a digital recorder for my father’s birthday/Christmas present. On the site it was listed in very small text “Recertified.” I didn’t see the text on ordering and was surprised when the item came in a plain white box with huge lettering “REFURBISHED” in both English and Spanish across the top.
Naturally I could not give this to my father as a present, so I called eCost and tried to explain myself. The robotic rep just kept repeating “We have a strict no return policy.” I tried to explain my circumstances but I could not get through to them. I asked for a supervisor and was told one would call me back but never did. I tried the same routine twice more, the last time I left the supervisor a voice mail telling them to call me back within 24-hours but they never did. I finally had to buy the item locally to get a new, factory-sealed box and sell the one I bought from eCost on eBay.
I will never purchase from eCost again, and I have advised all of my friends and family to stay clear as well.